Job Title: Data Centre Engineer, Data Centre Solutions
Reporting to: Contract Manager, Data Centre Solutions
Location: EMEA UK, Swindon
Job Purpose
The successful candidate will deliver high calibre operational services within Vodafone Cloud & Security Data centres, supporting the design, quotation, build and implementation activities associated with the deployment of Customer solutions into a Data Centre production environment. Once implemented they will also be responsible for in-life support activities such as cross connects, localised patching, racking, decommissioning and Hands and Eyes support at a designated base location.
The successful candidate will be required to work a shift pattern in a four man team covering the location 24/7 365.
Key Responsibilities
Support of pre-scheduled and reactive operational workflow at the Swindon Data Centre location or on a pre arrange basis at another location.
Plan efficient use of Data Centre space & Cabinet utilization, working to the Data Centre Standards.
Quotation preparation against defined standards and OLA’s.
Mount Server, Storage and Network equipment within cabinets in line with current Data Centre standards.
Install Data Centre cabling for all managed solutions and internal Networks as described in design documentation and using current copper /fibre and patch panelling standards.
Provides pre and post-sales support to associated support specialists, Account and Service Managers.
To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s..
Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion.
Support Incident and Faults investigations, identify causes and effect remedies
Prepare accurate /timely reports as required
Ensure corrective / repair works are carried out in accordance with current regulations
Participate in emergency call out roster providing cover for weekend and team member absences, as required
Establish and develop trusting, meaningful relationships with Facilities Managers, Client staff and representatives
Ensure day to day and future compliance to safe working practices, quality standards conformity and best practice methods
Volunteer ideas / initiatives that contribute to the service levels and delivery
Undertake other tasks, as required by Customer Services Supervisor / Contract Manager, in accordance with experience and competencies
Experience, Knowledge, Skills and Abilities
Essential/Required
Experience of working in an operational Data Centre environment, Rack elevation design, working with Server, Storage, Network hardware, Installation of Network cross connects and cabinet patching (copper/fibre), fault fix of live customer hosting solutions.
Solid understanding of the Mechanical/Electrical configuration of a Data Centre.
SC Clearance or ability to pass and hold.
Desired
Experience of working shift rotation day/nights.
Flexibility to support work activities at other Data Centre locations on occasion.
Experience in using MS Office suite of tools
Experience in using ticket management tooling such as Remedy or ServiceNow.
Excellent Customer and Supplier relationship skills
CNET CDCTP certification
Awareness of relevant ISO accreditation requirements (ISO27001/ISO14001/ISO22301).
Can show knowledge (at a foundation level) of some or all of following:
Operating systems, e.g. Unix, Windows, etc.
Networking technologies, e.g. routers, switches, Load Balancers, Firewalls, etc.
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