Band 3 Generic Support Worker LIFE

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

Band 3 Generic Support Worker LIFE

Join Croydon Heath Services NHS Trust as a Band 3 Generic Support Worker within our Community Therapy Team and help people regain independence through practical, goal-focused rehabilitation.

You will work closely with qualified therapy and nursing colleagues, following care plans to support service users with rehabilitation and functional tasks that promote recovery and day-to-day independence. This role suits someone who is friendly, reliable, is self-motivated and good at motivating others; with excellent interpersonal and communication skills and the ability to feed back progress in team meetings.

No specific qualification is required-just a genuine interest in healthcare, a willingness to learn, and a commitment to delivering high-quality therapeutic support.

Interview Date: TBC

Main duties of the job

As a Band 3 Generic Support Worker (GSW) you will deliver therapist-prescribed rehabilitation programmes in community settings, helping people regain skills and confidence following illness or hospital admission.

• Visit people in their own homes, care homes, and the intermediate care bed base across Croydon.
• Follow individual care plans set by therapists, delivering:
• Strengthening and balance exercises
• Mobility practice (with or without walking aids)
• Transfers (e.g., bed/chair/toilet) and stair practice
• Functional rehabilitation including personal care and activities of daily living (ADLs) (e.g., washing, dressing, kitchen tasks)
• Observe, evaluate, and report progress clearly to senior colleagues during handover and MDT meetings.
• Seek guidance from qualified staff about the safe progression of programmes and goal achievement.
• Recognise and respond appropriately to risk, including:
• Identifying signs a person may be unwell or deteriorating
• Escalating concerns promptly to senior clinicians
• Maintaining safe practice during mobility, transfers, and exercise delivery
• Keep up to date with mandatory/core skills training, attend team meetings and appraisals, and work in line with Trust policies.
• Travel across the borough of Croydon is essential. You must hold a full UK driving licence and have access to your own vehicle for work purposes.

Working for our organisation

Croydon Health Services NHS Trust provides hospital and community services from a network of community and specialist clinics across the borough. Formed in 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we now have around 4,100 staff supporting a population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. Alongside this, we are leading the shift towards more care delivered closer to home-through intermediate care, clinics, specialist centres, and people's homes. Our district nursing teams, Allied Health Professionals and community matrons support people of all ages across Croydon.

Croydon is also one of the pioneer sites nationally for Neighbourhood working, making this a great time to join a Trust that's actively building more joined-up, local care.

Like the rest of the NHS, we are responding to rising demand-but we’re doing it by backing our people, encouraging innovation, and investing in learning. We value education and training throughout your career, with access to core skills training and ongoing professional development.

Person specification

Qualifications

Essential criteria

• GCSE and/or A-level qualifications
• Good level of written and spoken English

Desirable criteria

• NVQ or willingness to undertake in relevant area

Experience

Essential criteria

• Previous experience of working within a team
• Previous experience in a people / patient facing role

Desirable criteria

• Previous experience of community work in the NHS
• Previous experience of working within the NHS setting
• Previous experience of working in a rehabilitation / reablement setting

Knowledge & Understanding

Essential criteria

• Knowledge and understanding of rehabilitation and reablement
• Knowledge and awareness of own limitations within the job
• Understanding of importance of maintaining confidentiality
• Understanding of health and safety
• Understanding of equality, diversity and inclusion

Desirable criteria

• Knowledge/understanding of packages of care
• Knowledge and understanding of adult safeguarding

Skills & Attributes

Essential criteria

• Excellent communication skills
• Ability to work proactively and efficiently manage own time
• Ability to work alone and within a team
• Ability to build rapport
• Sound IT and word processing skills

Desirable criteria

• Good motivational skills

Other

Essential criteria

• Full UK driving licence
• Vehicle that can be used for work purposes

Desirable criteria

• Ability to work flexibly

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