Client Care Assistant - Willett House

National Minimum wage / Living Wage (dependant on age)

National Minimum wage / Living Wage (dependant on age)

Willett House Veterinary Surgeons is looking for a friendly, compassionate and organised Client Care Assistant to join our team.

You’ll be the first point of contact for our clients, providing a professional and caring service while supporting the smooth running of our veterinary practice.

About the role

• Welcoming clients and answering telephone enquiries
• Booking appointments and managing client communications
• Maintaining accurate client and patient records
• Processing payments and assisting with administrative tasks
• Supporting vets and the clinical team during consultations
• Advising clients on practice products and services
• Assisting with stock control, pharmacy and insurance administration
• Supporting clients with compassion during difficult circumstances, including bereavement
• Maintaining high standards of cleanliness, hygiene and health & safety
• Working flexibly across branches when required

About you

We’re looking for someone who is compassionate, professional, organised and approachable, with excellent communication skills and a genuine interest in providing outstanding client and patient care.

Previous veterinary reception or client care experience is required, but a positive attitude, willingness to learn and ability to work well as part of a team are equally important.

As you will need to cover their other local practices from time to time, it is essential that you drove and have a vehicle.

A comprehensive benefits package designed to support you, your family, and your career

• 25 days’ holiday + Bank Holidays (rising to 30 days after 5 years)
• Enhanced maternity & adoption leave (up to 6 months at 90% pay depending on years of service)
• Enhanced paternity leave (up to 4 weeks’ full pay)
• 5 days family leave (compassionate/emergency leave)
• Private healthcare from April 2027
• 4% employer pension contribution
• Employee Assistance Programme (confidential wellbeing support)
• Free eye tests
• Staff discount on veterinary care within our practices

Job type Permanent

About us

Kin Vet Community is a growing professional network built to connect and empower the veterinary community. We bring together veterinary professionals, students, and industry partners to share knowledge, create meaningful connections, and support career growth. Through collaboration, education, and access to valuable opportunities, Kin is helping build a more connected, resilient, and thriving veterinary profession.
We bring together independent veterinary teams under a shared vision while preserving the clinical freedom and local decision-making that make each practice unique. Unlike many large corporate groups, our practices retain their individual identity and autonomy, supported by the scale, investment and expertise of a growing organisation.
Everything we do is underpinned by our core values of Empathy, Trust and Transparency. We believe in creating an environment where our people feel valued, listened to and supported; where trust enables clinical teams to make the right decisions for their patients; and where open, honest communication builds strong relationships with colleagues, clients and partners alike.
Our people benefit from market-leading rewards and benefits, opportunities for career development, and a collaborative network where knowledge and best practice are shared across the community.
At Kin Vet, we are building something different, a connected, supportive veterinary community where people come first, clinicians have the freedom to deliver outstanding care, practices are empowered to thrive, and everyone has the opportunity to grow and succeed together.

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