Student Experience Team Member

The Student Experience Team Member role in Durham joins a team focused on creating a safe, clean and inclusive setting where students can succeed. Working closely with housekeeping, facilities and caretaking colleagues, the postholder acts as a positive brand ambassador, delivering excellent customer service at all times. Core duties involve providing CARE — Connect, Act, Respect, Encourage — building relationships with residents, listening to their needs and signposting them to suitable support. The successful candidate responds promptly to feedback, resolving concerns or escalating where required, and follows all company policies.

This full-time, temporary contract offers £13.58 per hour across 37.5 hours weekly, spread over five of seven days.

Strong communication and customer service skills are essential.

Job details

Job role: Student Experience Team Member

Location: Durham

Contract: Temporary ongoing

Hourly rate: £13.58

Shift pattern: Working 37.5hrs per week (5 out of 7 days)

Duties include

• Be a positive brand ambassador, delivering excellent customer service.
• Provide CARE (Connect, Act, Respect, Encourage) to create a great student experience.
• Build relationships with students, listen to their needs, and direct them to appropriate support.
• Respond promptly to student feedback, resolve issues, or escalat when necessary.
• Follow all company policies, procedures, and ways of working.
• Support sales by handling enquiries, conducting in-person and virtual viewings, and promoting accommodation at events.
• Maintain a safe environment and follow health, safety, and emergency procedures.
• Help Resident Ambassadors build an engaging student community through events.
• Keep the property clean, tidy, and well maintained.
• Manage post and parcels accurately according to procedures.
• Support sustainability initiatives and contribute to environmental goals.

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