Ward Clerk - Preop and OPD - KIMS Hospital

Location: KIMS Hospital, Maidstone

Shifts: Between the hours of 8am and 8.30pm Monday to Saturday

Salary: £24,784.50 per annum

Are you an experienced administrator with excellent organisational skills? Are you passionate about delivering excellent guest service? Would you like to develop your career your way?

We have exciting opportunity for a friendly and motivated administrator to join our Preoperative Assessment and Outpatients Team. You will be a key member of our multi-disciplinary team and will support the Department Manager in providing excellent patient service and excellent first and last impression of KIMS Hospital.

This role is ideally suited to an administrator who is completely patient focused, with careful attention to detail.

Role Responsibilities

As a Ward Clerk you will:

• Assist with the smooth running of clinics, supporting the team with all administration tasks including booking in patients.
• Ensure that all patient documentation is maintained within one set of case notes by retrieving medical records and updating pre-assessment information when necessary.
• Welcoming patients and visitors to the clinic, respecting the patient’s dignity, privacy, wishes and beliefs at all times
• Input patient information onto patient administration system as appropriate
• Liaise with NHS hospitals, GP Surgeries and other healthcare providers regarding patient care/information when necessary
• Assisting patients to use LifeBox, the digital preoperative platform used for the assessment of patients

Person Specification

• Have a good standard of education with proven literacy and numeracy skills
• Be a highly organised and effective administrator who is able to communicate effectively with stakeholders at all levels
• Have experience working within the healthcare sector or alternatively within a high-pressured administrative role in another sector
• Possess excellent IT skills and be able to work to tight deadlines
• Have experience working in an acute hospital setting
• Have experience working in Preoperative Assessment

KIMS Hospital is the largest independent hospital in Kent. We understand our staff are our biggest asset, supporting them in building careers and encouraging them to feel their worth and enjoy their time at work. Our One Team culture creates a working environment that allows you to develop new skills and enhance existing ones.

KIMS Hospital employees enjoy the following benefits:

• Free Secure Staff Parking
• Pension Scheme
• Private Health Insurance
• 33 Days annual leave plus extra time off for your birthday
• Life Assurance
• Up to 40% off some of KIMS Services
• Free Eye Test

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.

It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.

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