Customer Solutions Agent

Customer Service Agent

Location: Kingston
Rate: Up to £19 per hour
Contract: Temporary 3 months
Start: Immediate

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading social housing organisation who are looking to recruit an experienced Customer Service Agent to join their repairs and maintenance team in Kingston on a temporary basis for 3 months.

The Role

As a Customer Service Agent, you will be responsible for dealing with residents and customers regarding repairs and maintenance enquiries, ensuring a high level of customer service and that issues are dealt with promptly and professionally.

Key Responsibilities

• Handling incoming calls and enquiries from residents regarding repairs and maintenance.
• Logging repair requests accurately onto the relevant systems.
• Providing residents with updates on outstanding repairs and appointments.
• Liaising with operatives, contractors and internal teams to resolve repair queries.
• Managing customer expectations and providing clear information on timescales.
• Dealing with complaints and escalating issues where appropriate.
• Following up on outstanding repairs and ensuring customers are kept informed.
• Maintaining accurate records of calls, enquiries and actions taken.
• Supporting the wider repairs and customer service team with general administration.
• Ensuring all customer interactions are handled professionally and in line with company procedures.

What We're Looking For

• Previous experience within a customer service, repairs or contact centre environment .
• Experience working within social housing, property services or repairs and maintenance is highly desirable.
• Excellent communication and customer service skills.
• Confident dealing with residents and customers over the phone.
• Strong administration and organisational skills.
• Ability to manage a busy workload and prioritise effectively.
• Good IT skills and experience using Microsoft Office.
• A professional, approachable and solutions-focused attitude.

Immediate availability is desirable.

Equal opportunities employer.

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