Maintenance Assistant (Casual)

The Hotel

Hampton by Hilton London City is part of the award-winning portfolio of hotels owned by Dominus and managed by Dominus Hospitality. Opened in 2023, the hotel combines Hampton's signature friendly service with modern comfort in one of London's most vibrant neighbourhoods.

Ideally located between Shoreditch and the City, just moments from Old Spitalfields Market, the hotel is perfectly positioned for both business and leisure travellers, offering easy access to London's financial district and some of the capital's most iconic attractions.

The hotel features 278 contemporary guest rooms , Hampton's signature complimentary hot breakfast buffet, a 24-hour fitness centre and thoughtfully designed spaces that provide guests with everything they need for a comfortable and connected stay.

What we offer

• Impact Day, paid day to support your charity of choice
• Additional annual leave entitlement based on length of service
• Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
• Staff events and recognition schemes
• Access to Employee Assistance Program (EAP)
• A collaborative team culture where people thrive together and a place where you can be your true authentic self.

About the Role

As Maintenance Assistant at Hampton by Hilton London City, you will help keep our hotel safe, well maintained and running smoothly for both guests and team members. Working closely with the Maintenance Manager and wider hotel team, you will support planned and reactive maintenance across the property, respond to day-to-day maintenance issues and help ensure our equipment, facilities and back-of-house areas are maintained to a high standard. This is a hands-on and varied role, ideal for someone with practical maintenance experience, a strong approach to Health & Safety and a willingness to learn and develop their technical skills within a busy hotel environment.

Key Responsibilities

• Support the Maintenance Manager with the day-to-day maintenance and upkeep of the hotel, its equipment and facilities.
• Carry out planned preventative and reactive maintenance tasks, ensuring work is completed safely, efficiently and to a high standard.
• Respond promptly to maintenance requests and operational issues raised by guests and hotel teams.
• Carry out routine checks and testing, including equipment and temperature checks, maintaining accurate records where required.
• Help maintain clean, safe and well‑organised plant rooms and back‑of‑house areas.
• Support compliance with Health & Safety, Fire Safety, water safety and other statutory and Hilton requirements.
• Identify faults or maintenance concerns and take appropriate action, escalating or arranging further support where required.
• Work closely with hotel departments to prioritise maintenance needs and minimise disruption to guests and operations.
• Help protect and maintain hotel equipment and assets, identifying opportunities to improve efficiency and prevent unnecessary breakdowns.
• Support the hotel's sustainability initiatives and responsible use of energy and resources.
• Maintain a proactive, flexible and collaborative approach, supporting the wider hotel operation when required.

About You

• Previous experience in a maintenance, facilities, hospitality, retail or similar operational environment, with a practical and hands‑on approach.
• A good understanding of safe working practices and the importance of Health & Safety.
• Practical maintenance knowledge, with experience in areas such as electrical, plumbing or another trade are an advantage.
• Organised and proactive, with the ability to prioritise tasks and respond effectively to changing operational needs.
• A confident problem‑solver who takes ownership and works well both independently and as part of a team.
• Comfortable using basic IT systems and completing maintenance records.
• A relevant trade or maintenance qualification, such as an NVQ, would be an advantage but is not essential.
• Positive and willing to learn, with an interest in developing your maintenance and technical skills.

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