Customer Service & Training Advisor

About The Role

Are you passionate about delivering great customer experiences and making a real difference to workplace safety? Join our Safety Centre team and help customers get the right safety solutions, advice and service to keep people safe.

We're looking for a customer-focused Customer Service & Training Advisor to join our team on a fixed-term contract covering maternity leave. This is a varied role where you'll combine exceptional customer service with your knowledge of safety products and services, helping to create an amazing experience for every customer and delegate who visits our Safety Centre.

You'll play an important role across the site, from supporting customers with safety equipment and technical advice to delivering face fit testing and supporting the hire, servicing and maintenance of critical safety equipment.

This role is a full time position, Monday to Friday 08:00 to 17:00 onsite at our Safety Centre in Bracknell.

Key responsibilities include:

• Delivering great customer service across a multi-functional site, working collaboratively with colleagues across Arco and Safety Services
• Carrying out face fit testing as an accredited Face Fit Tester, maintaining learning and best practice to deliver an excellent service
• Ensuring the supply of safety equipment for hire, providing technical advice on equipment selection and making best practice recommendations
• Meeting delegates on arrival, signing them in, providing site inductions and ensuring they remain safe while on site
• Developing a strong knowledge of Arco products and services to support customers and influence sales
• Handling customer enquiries through to successful resolution
• Working collaboratively with Sales colleagues across Arco and Safety Services to drive sales
• Delivering and driving retail sales targets
• Making outbound calls to customers to promote our services and retail offers
• Supporting the servicing and maintenance of safety equipment
• Supporting the maintenance of Health & Safety standards within the building

On top of working for the UK's leading integrated health and safety experts, you'll also receive:

• Competitive salary of £28,035.80
• 32 days holiday inclusive of bank holidays
• Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24-hour access to our Employee Assistance Programme
• Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards - we're proud to have employees who have worked for us for 40 years

The ideal Customer Service & Training Advisor will be/have:

• Experience of working in a customer facing environment, ideally within a multi-functional or operational setting
• Knowledge or awareness of confined space and safety equipment would be advantageous
• A performance-focused approach with a strong commitment to delivering outstanding customer service
• Excellent relationship-building skills, with the ability to work collaboratively with colleagues and customers
• Excellent written and verbal communication skills
• Good computer literacy, including knowledge of Microsoft applications
• A driving licence would be desirable

About Us

With a proud 140-year legacy, you'll be part of something special when you join the UK's leading safety experts. As the only integrated safety products and services business, Arco's size, scale and reputation are why we have such an impressive portfolio of satisfied customers.

It's an exciting time for us, and whatever your role, you'll play a part in Arco's journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone’s unique skills, experience and ideas so you'll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets.

At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we're committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.

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