An experienced Client Commercial Team Leader is required to lead a specialist team responsible for contract renewals, remedial quotations and sales administration from a Birmingham office.
You'll manage three renewal coordinators within a wider nine-person sales division, combining hands‑on commercial leadership with team development, client engagement and responsibility for improving renewal and quotation performance.
The Role
Lead and develop a team managing contract renewals, quotations and sales administration.
Oversee the end-to-end renewal process and ensure upcoming expirations are proactively managed.
Review contract terms, pricing adjustments and scope changes ahead of renewal.
Manage remedial quotations, pricing processes and approval workflows.
Monitor renewal pipelines, conversion rates, sales performance and commercial reporting.
Act as an escalation point for complex negotiations and commercial discussions.
Work with finance and operations to support forecasting, profitability and contract delivery.
Improve renewal and quoting processes, CRM usage and commercial data accuracy.
About You
Experience within contract management, commercial operations or facilities management.
Proven supervisory or management experience with responsibility for team performance.
Strong knowledge of commercial contracts, pricing and estimating principles.
Experience managing contract renewals, quotations or similar commercial processes.
Strong negotiation skills with the ability to balance client requirements and profitability.
Experience using CRM systems, Microsoft Office and particularly Excel.
Excellent client-facing, communication and stakeholder management skills.
Fire protection or sprinkler industry experience would be advantageous.
What's in it for You?
£45,000–£52,000 salary, depending on experience.
25 days' annual leave plus bank holidays.
Option to purchase five additional days' holiday.
Contributory company pension scheme.
Life assurance and healthcare scheme.
Permanent, Monday-to-Friday position.
On-site parking at the Birmingham office.
This is an office-based position in Birmingham, with responsibility for a specialist commercial team supporting contract retention and revenue growth.
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