Shipping Coordinator

Shipping Coordinator

Location: Grays, Essex

Salary: £28k-£32k + Benefits

Hours: 35 Hours per week (Flexible 3-Week Shift Rotation with lieu time: 07:00-15:00 / 08:00-16:00 / 09:00-17:00)

Contract Type: Full-time, Permanent

About the Opportunity

Are you a proactive supply chain professional with hands-on experience in customer order processing, haulage coordination, or export documentation?

A market-leading, global manufacturing business is seeking a versatile Shipping Coordinator to join their team near Grays, Essex. Managing the complete Order-to-Cash process, you will serve as the crucial hub connecting internal teams, external clients, logistics providers, and freight agents.

This role offers a varied daily workload in a well-established company with a collaborative, supportive site culture.

Key Responsibilities

• Customer Service & Order Management: Receive and process UK and international customer orders via SAP/Smiles, ensuring accurate pricing, up-to-date account records, and prompt resolution of product queries.
• Logistics & Freight Coordination: Arrange domestic haulage via TMS, liaise with loading teams and freight forwarders, and generate shipping/export documentation (including CMRs).
• Export & Customs Support: Work alongside shipping agents and Customs/Excise guidance to ensure export procedures run smoothly and export cells remain informed.
• Carrier & Billing Liaison: Manage daily pre-billing queries, monitor carrier delivery performance, and report on monthly service levels against contracts.
• Stock Control & Inventory: Maintain accurate stock systems, log incoming/outgoing shipments, and advise industrial and logistics teams on stock availability versus demand.
• Site Administration: Assist with visitor and traffic management systems, attend weekly performance reviews, and support wider operations during peak periods.

What We're Looking For

• Experience: Proven track record in a dual Customer Service and Despatch/Logistics environment.
• Education: Minimum of 5 GCSEs (or equivalent); formal qualifications in International Trade, Export, or Logistics are highly advantageous.
• Systems Skills: Previous experience using SAP or similar enterprise ERP software is strongly preferred.
• Documentation Knowledge: Familiarity with export paperwork, freight forwarders, and haulage coordination.
• Flexibility & Work Ethic: Willingness to work a rotating 3-week shift pattern (07:00-15:00 / 08:00-16:00 / 09:00-17:00) with occasional overtime during peak demands (compensated via time in lieu).
• Licence: A full UK driving licence is preferred due to the location.

What's on Offer?

• Varied & Engaging Role: Perfect balance of customer care, supply chain coordination, and stock control.
• Balanced Hours: A manageable 35-hour standard week with a structured shift rotation and flexible lieu time system.
• Global Backing: Join an established, world-class manufacturer offering stability and professional development.

We are committed to equal opportunity and diversity

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