Mandarin Speaking Job - Associate Customer Service - London - md

Your New Job Title: MandarinSpeakingAssociateCustomerService

TheSkillsYou'llNeed: Mandarintoanativelevel,customerservice/sales/marketingexperience,withbankingorretailbankingexperiencepreferred.

YourNewSalary: Dependingonexperience

Location: London

Officebased

Contract: 12monthsfixedterm(MaternityCover)

Start: ASAP

Workinghours: 35hoursperweek

Abouttherole:

TheBankingdepartment'smainresponsibilityistodeliverexcellentcustomerservice,aswellasmarketandpromoteproductsandservicesthattheBankofferstoitscustomers,whilstadheringtoHeadOfficeandregulatoryrequirements.Youwillplayanimportantroleinsupportingbusinessgrowthacrossbothexistingandnewclientportfolios.Youwillprovidepromptandefficientcustomerservicewhileassistingwiththeday-to-dayoperationsofthedepartment.

MandarinSpeakingAssociateCustomerService-WhatYou'llbeDoing:

• Participateinmarketingactivitiestoachievebusinessdevelopmentobjectives
• Actastheprimarypointofcontactforcustomersandmaintainstrongcustomerrelationships
• Processaccountopeningapplications
• Handlecashandotherrelateddutiesasacashierattheclosedcounter
• CarryouttheclientonboardingprocessandconductAnti-MoneyLaundering(AML),KnowYourCustomer(KYC)andKnowYourBusiness(KYB)checks,includingCustomerDueDiligence(CDD)onnewclients
• RequestandobtainSourceofFunds(SoF)andSourceofWealth(SoW)informationfromcustomerswhereappropriate
• EnsurealloperationalactivitiescomplywiththeBank'sinternalguidelines,regulatorypoliciesandprocedures
• Assistwiththepreparationofbusiness,statistical,AML,internalauditandcompliancereports
• Providecoverforotherteammemberswhenrequired
• Undertakeotherrelevantdutiesasrequiredbythedepartment

MandarinSpeakingAssociateCustomerService-TheSkillsYou'llNeedtoSucceed:

• DegreeeducatedinFinance,Economicsoranotherrelevantsubject
• Experienceincustomerservice,salesormarketingwouldbeadvantageous
• Previousbankingexperience,particularlyexposuretoRetailBanking,ispreferred
• Knowledgeofbankingoperations
• Knowledgeofregulatoryandlegislativerequirementsandindustrypracticesrelatingtofinancialcrime,includingfraud,sanctionsandotherrelatedareas
• ExcellentEnglishandMandarincommunicationskills
• AdvancedExcelskills
• Strongteamplayerwiththeabilitytoworkindependently
• Goodproblem-solvingskills
• Strongattentiontodetailandabilitytoworkaccuratelyinaregulatedenvironment

PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,age,maritalstatusorwhetherornottheyhaveadisability.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →