Digital Operative Level 3 Apprenticeship - Agilico Ltd

Launch your digital operations career with Agilico!

Earn while you learn, gain hands-on experience supporting technology refurbishment and build skills for a greener future.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.

Responsibilities

• Log, triage and manage all service calls using Agilico’s digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status
• Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management
• Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes
• Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures
• Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities
• Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met
• Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools
• Adhere to Agilico’s quality, health & safety and data management standards, ensuring all records, service logs and documentation are complete, accurate and audit-ready

What we are looking for

• Good understanding of IT
• Hands on person
• Troubleshooting/problem solver
• Good communication

Working hours

Monday to Friday, 9am to 5pm

Benefits

• Opportunities to progress and grow your career
• 23 days holiday plus bank holidays, rising to 28 days after 5 years
• Stakeholder pension scheme & death in service benefit
• Agile Perks reward platform offering discounts and great deals
• Healthcare cash plan covering everyday expenses such as opticians, dentist etc
• Cycle to work scheme
• Volunteer days
• Referral bonuses if you nominate a friend or a new customer
• Employee Assistance Programme – free advice on relationships, mental health and financial planning and more
• Enhanced maternity and paternity scheme

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector.

Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.

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