Senior Technical Support Officer - Interim

Job Title: Senior Technical Support Officer - Interim

Location: Central East London

Rate: £21.53 per hour (PAYE) / £29.01 per hour (Umbrella)

Contract Type: Interim

Working Pattern: Hybrid (Minimum 2 days in the office)

Job Purpose

To provide technical and administrative support for the Building Control service, ensuring efficient delivery of validation, financial, and IT-related functions. The role involves managing technical support tasks, maintaining compliance with building regulations, and optimising IT systems for service delivery.

Key Responsibilities

• Validate building regulations applications, notices, and fee calculations, ensuring compliance with statutory requirements.
• Manage financial processes, including invoicing, payment chasing, and purchase orders.
• Optimise the use of IT systems, including document management, GIS, and web-based tools.
• Process property enquiries for building regulation approvals and certificates.
• Provide guidance and support to Technical Support Officers and contribute to service improvements.
• Maintain filing systems and administrative procedures to ensure compliance with legislation and best practices.
• Handle enquiries and correspondence (written, telephone, or face-to-face) and direct customers appropriately.
• Assist with financial and performance data collation and verification.

Requirements

• Knowledge of Building Regulations legislation, IT systems (Microsoft Office, Google Suite), and best practice customer service.
• Strong time management, organisational, and communication skills.
• Ability to manage competing priorities, meet deadlines, and solve problems.
• Ability to read and interpret architectural plans and technical documents.
• Customer-focused with a commitment to excellence.
• Ability to work independently and collaboratively in a fast-paced environment.
• Educated to A-Level or HND level with GCSE/O-Level in Maths and English, or equivalent literacy and numeric skills.

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