Support Worker / Caseworker

Support Worker / Caseworker

Make a meaningful difference supporting women with complex needs through trauma-informed casework, risk assessment and practical support. You’ll manage a caseload, work with partner agencies and help women progress through a specialist court programme.

Please Note: This post is open to women only as an occupational requirement under Schedule 9 (Part 1) of the Equality Act 2010

If you’ve also worked in the following roles, we’d also like to hear from you: Community Support Worker, Women's Support Worker, Criminal Justice Support Worker, Support Practitioner, Key Worker, Case Worker, Outreach Support Worker, Women's Justice Worker

This role is officially known as an Intensive Supervision Court Women's Specialist

SALARY: £25,268 per annum + Benefits

LOCATION: Based in Birmingham, West Midlands and across the Black Country

JOB TYPE: Full-Time, 18 Month Fixed Term Contract

WORKING HOURS: 37.5 hours per week, Monday to Friday, 9am-5pm; flexibility may be needed for daytime, evening and some weekend work

JOB OVERVIEW

Build a rewarding career helping women facing complex social challenges to create safer, more stable futures. The Support Worker / Caseworker provides trauma-informed emotional and practical support throughout community-based court orders.

Working with criminal justice, health, housing and other partners, the Support Worker / Caseworker coordinates assessments, support plans, advocacy and referrals while maintaining clear professional boundaries.

The Support Worker / Caseworker also supports court reviews, delivers interventions and workshops, and contributes to accurate monitoring, case records and reports across a collaborative women’s justice service.

DUTIES

Your duties as the Support Worker / Caseworker include:

• Case Management: Manage risk and needs assessments, support plans, outcomes, reviews and timely case management records

• One-to-One Support: Provide trauma-informed emotional and practical support tailored to individual needs

• Programmes and Workshops: Facilitate interventions on topics including parenting, self-esteem, healthy relationships, domestic abuse, relaxation and communication

• Advocacy and Partnership Working: Represent clients and work with criminal justice, health, employment, education and other partner agencies

• Court Reviews: Attend regular court reviews and support service users to progress through relevant programmes

• Safeguarding: Identify and escalation safeguarding concerns involving children or vulnerable adults

• Specialist Support Pathways: Help service users access appropriate support relating to domestic abuse, sexual violence or exploitation

• Monitoring and Reporting: Maintain records and provide monitoring, case notes, reports and outcomes

CANDIDATE REQUIREMENTS

ESSENTIAL

• This post is open to women only as an occupational requirement under Schedule 9 (Part 1) of the Equality Act 2010

• GCSE Grade C (or equivalent) in English and Mathematics

• NVQ Level 3 (or equivalent) in a relevant subject involving work with adults and/or children, or demonstrable equivalent experience

• Previous experience supporting vulnerable people, responding appropriately to safeguarding concerns and working with people with complex needs

• Previous experience managing a caseload, using risk assessments and intervention tools, and preparing accurate case notes and reports

• Previous experience working in multi-agency settings and delivering intervention programmes or evidence-based interventions

• Understanding of trauma-informed approaches, domestic and sexual violence, safeguarding, GDPR, health and safety, and relevant good practice

• Strong communication, organisation, crisis management and relationship-building skills, with the ability to maintain professional boundaries

• Ability to use Microsoft Office and virtual platforms

• Eligible to work in the UK

DESIRABLE

• Understanding of motivational interviewing

• Knowledge of the Violence Against Women and Girls Strategy and policy relating to female offenders

• Previous experience working within a tendered, formally contracted or commissioned arrangement

• Current driving licence and access to a vehicle

• Willingness to work evenings and weekends when required

BENEFITS

• Mileage allowance
• Training and development opportunities
• Employee Assistance Programme
• Access to group clinical supervision with a BACP-trained counsellor
• 25 days' annual leave pro rata, plus bank holidays, with service-related extension opportunities
• 1 wellbeing day pro rata
• Annual leave buy-back scheme
• Bi-annual staff away days
• Regular internal staff newsletter
• Time off in lieu when overtime is required
• 5% employer pension contribution

This role requires an Enhanced DBS Check

JOB REF: AWDO-C15206

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