Customer Contact Centre Advisor - Outskirts Of Southampton

The Role

Silcom Recruitment is looking for an experienced Customer Contact Centre Advisor to join our esteemed client located around the outskirts of Southampton.

As a vital member of the inbound and outbound customer bookings team, you'll be responsible for delivering exceptional phone-based communication and customer service. Joining a high-achieving organisation, you'll have the chance to work with a top-performing team in your field.

Responsibilities & Requirements

• Candidates with prior or recent experience in a contact centre setting are preferred, though it is not essential.
• Proficiency in providing customer service through various communication channels, including phone (inbound and outbound), email, and in-person interactions.
• While experience with switchboards is advantageous, it is not mandatory.
• A strong background in general customer service and administrative tasks is highly desirable.
• IT proficiency is expected.
• The ability to upsell or previous sales experience advantageous.

The Package

• Salary: £21,000 + OTE £31,000!!
• Full time hours: Monday to Friday (8:00am – 17:00pm).
• Part time hours: Monday to Friday (09:00am - 3:00pm) or (Two full days & one half day per week).

If you believe you have the necessary knowledge, experience and enthusiasm to succeed in the position of Customer Contact Centre Advisor, then we would like to hear from you.

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