Product Analyst Customer Journey

Описание: Just Eat Takeaway.com is a leading global online food delivery platform that connects customers with restaurant, grocery and convenience partners through its technology platform.

Задачи

• Use data-driven insights to understand how users navigate the platform, identify pain points, develop solutions, monitor KPIs, and communicate performance findings to the Product Manager
• Build a quantitative understanding of users, their behaviour, usage patterns, and journeys to guide product design
• Act as the first point of contact for behavioural analysis using Google Analytics, Snowplow, BigQuery, and similar tools
• Work with product managers, UX teams, and the business to assess opportunities, understand the value of changes, and prioritise tasks with the largest customer impact
• Support the alignment and guidelines of the data infrastructure as part of the Customer Data & Analytics team
• Identify growth opportunities and experiment to optimise product experiences and drive user engagement and retention
• Interpret technical issues and explain topics clearly and concisely to stakeholders to support data-driven decision-making
• Guide and mentor others, share knowledge and skills with the wider team, and develop skills through learning and training opportunities

Требования

• Proven experience as a Product Analyst, Web Analyst, E-Commerce Analyst, or in a similar role
• Proficiency in SQL and data visualisation tools such as Google BigQuery/Redshift and Tableau/Looker
• Strong understanding of user behaviour data collection and processing across analytics tools such as Snowplow and Google Analytics
• Knowledge of user behaviour analytics tools and experience troubleshooting event tracking implementations
• Hands-on experience with A/B testing and experimentation to inform product decisions
• Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders
• Ability to collaborate effectively with product, engineering, and UX stakeholders
• Good communication skills and a passion for knowledge sharing in a team environment
• Nice to have: exposure to Airflow, GitHub, and Jira; knowledge of R or Python

Условия

Fixed-term contract for 12 months; No conditions specified.

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