Delight-Driven Customer Experience Advocate

Cardiff Source: WhatJobs
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Julian Hodge Bank Limited in Cardiff is seeking a Customer Service Representative to deliver an excellent customer experience via phone or email. You will work with colleagues to improve processes and support our social purpose across communities.

The role requires empathy, clear communication, and accuracy when updating records, while following role-specific procedures and escalating complex issues to the appropriate team when necessary. A proactive approach to personal development is valued.

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