Customer Service Representative
Cardiff
Do you want to be part of a force for good, helping to make life better for customers and society in the moments that matter?
Julian Hodge Bank Limited in Cardiff is seeking a Customer Service Representative to deliver an excellent customer experience via phone or email. You will work with colleagues to improve processes and support our social purpose across communities.
The role requires empathy, clear communication, and accuracy when updating records, while following role-specific procedures and escalating complex issues to the appropriate team when necessary. A proactive approach to personal development is valued.
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