Kiosk Attendant / Retail Service Team Member - Etihad Stadium

Kiosk Attendant / Retail Service Team Member - Etihad Stadium

Department: Retail

Employment Type: Flexible

Location: Etihad Stadium

Reporting To: Retail Manager

Compensation: £13.45 / hour

Description

Be part of something special, we’re looking for passionate and energetic individuals to join our Retail Service Team. As a key part of our matchday experience, you’ll deliver top-quality retailcatering services that keep fans fuelled and smiling. This is a fast-paced, customer-focused role where you’ll be part of an outgoing and creative team creating an unforgettable experience for fans and visitors.

Shift Key Responsibilities

• Serve food and beverages efficiently and professionally at concession areas.
• Take orders over the counter, input into EPOS systems, and process payments accurately.
• Assist customers with self-service units when required.
• Maintain high standards of hygiene and food safety in line with company policies.
• Restock concessions and ensure products are displayed attractively throughout the event.
• Keep catering units clean, tidy, and compliant with health and safety regulations.
• Follow all compliance requirements, including Challenge 25 for alcohol service and allergen procedures.
• Provide friendly, helpful service to all customers, resolving queries promptly.
• Work collaboratively with team members and supervisors to meet service targets.
• Assist with concession setup before kick-off and close-down after events.
• Monitor stock levels and report shortages or issues to supervisors.
• Uphold our brand standards and deliver experiences that last long in the memory of our fans and guests

Skills, Knowledge and Expertise

• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• A positive attitude and willingness to learn.
• Flexibility to work evenings, weekends, and matchdays as required.
• Ability to provide fast, friendly, and efficient service in a high-volume environment.

Benefits

• Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
• Company Pension Scheme – Secure your future with our competitive pension plan.
• Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
• Partial Uniform Provided – We supply your work attire for convenience and professionalism.
• Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.

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