Customer Service Coordinator

Customer Service Coordinator

We are currently recruiting a proactive and customer-focused Customer Service Coordinator to join our Bangor team.

This varied role combines both Service and Parts responsibilities, acting as a key link between our customers and Workshop team. You’ll coordinate service bookings, keep customers informed throughout their vehicle journey, manage parts enquiries and orders, and help ensure the smooth day-to-day running of both areas.

About the role

Responsibilities

• Provide excellent customer service via phone, email, online bookings and face-to-face.
• Schedule service appointments and manage vehicle drop-offs and collections.
• Liaise between customers and technicians regarding vehicle requirements, repair progress and timelines.
• Advise on vehicle parts, providing information on pricing, availability and delivery times.
• Manage parts orders, stock levels and returns, ensuring systems and records are kept up to date.
• Work closely with the Workshop to ensure parts are available for scheduled work and communicate any delays.
• Assist with warranty claims and administration, ensuring all relevant information is accurately recorded and processed in line with manufacturer requirements.
• Promote relevant products and services where appropriate.
• Process sales and payments accurately and maintain strong customer relationships.

What We’re Looking For

• Previous experience in a customer-facing, administrative, warehouse, stores or similar environment.
• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Confident IT skills and the ability to learn new systems.
• An interest in or understanding of vehicles and vehicle parts would be beneficial.
• A proactive team player who thrives in a busy, fast-paced environment.

Previous automotive experience would be advantageous, but full training will be provided.

What We Offer

• Market-leading salary plus performance-related bonus
• 30 days annual leave
• Pension provision
• Life insurance cover
• Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
• Cycle to Work Scheme
• Long Service Awards
• Enhanced maternity & paternity leave
• Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

About the company

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Required Criteria

• Full valid driving license required
• Excellent organisation and time management skills
• Teamworking

Desired Criteria

• Previous Experience in Vehicle Service Department
• Previous working experience with targets and selling

Skills you'll need

• Customer Service
• Establishing Rapport With Clients
• Time Management/Organisational skills
• Upselling
• Exceeding Customer Expectations
• Working Under Pressure

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