Sales Associate

London Source: WhatJobs

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About The Role

We’re looking for someone naturally curious, highly organised, and persistent. Someone who enjoys chasing opportunities, solving problems, and turning engineer recommendations into completed work.

About The Role

We’re looking for someone naturally curious, highly organised, and persistent. Someone who enjoys chasing opportunities, solving problems, and turning engineer recommendations into completed work.

This role sits at the center of how technical recommendations turn into customer outcomes and revenue. You’ll be trusted to take ownership of opportunities, work closely with engineers, and ensure no job is lost through lack of follow-up or clarity.

You’ll play a key role in connecting engineers, customers, and commercial outcomes, making sure work is clearly understood, confidently communicated, and successfully delivered.

Who Is This Role For

This role is particularly well suited to:

Professionals currently working in construction, building services, property maintenance, or technical sales environments
Technical or construction‑related graduates looking to build commercial experience
Former apprentices or engineers who want to move into a commercial, co‑ordination, or office‑based role

If you currently work in construction, maintenance, or a trade environment, you’ll already understand how important clear communication, timely follow‑up, and practical decision‑making are in getting work over the line.

Applicants with a technical apprenticeship or trade background are strongly encouraged to apply.

Key Responsibilities

Develop relationships with a defined list of engineers to help build and foster a collaborative partnership
Own and drive engineer‑generated opportunities from recommendation through to booking and completion
Proactively follow up on recommended works (typically up to £1000), converting estimates into confirmed jobs
Manage a high volume of customer interactions, delivering clear, professional, and confident communication
Negotiate with customers to secure bookings while managing expectations and maintaining trust
Work closely with engineers to understand the scope, urgency, and context of recommended works
Interpret technical recommendations and explain them clearly to customers
Use sound commercial judgement to balance customer needs, job value, urgency, and engineer availability
Maintain accurate and up‑to‑date records across CRM systems and Excel, including forecasts, pipelines, and outcomes
Monitor and progress all “on hold” jobs, including those awaiting payment, materials, or further confirmation
Achieve individual and team sales targets and performance metrics
Handle all associated administration accurately and efficiently

Key Skills & Experience

Minimum 2 years’ experience in a technical, sales, or service‑based role (ideally within construction, trades, or property maintenance)
Proven track record of achieving targets and delivering strong commercial or sales outcomes
Strong organisational skills with the ability to prioritise effectively in a fast‑paced environment
A naturally curious mindset, with the ability to understand customer needs and technical recommendations
Persistence and resilience when following up on opportunities and overcoming objections
Confident communicator with strong negotiation and influencing skills (written and verbal)
Comfortable using CRM systems and Microsoft Excel
Ability to collaborate effectively with engineers, project managers, and internal teams
Customer‑focused approach, with the ability to build rapport and deliver a positive experience
Hands‑on understanding of trade work or site environments is highly valued

Career Development

This role offers early exposure to real commercial decision‑making, customer negotiation, and the financial impact of engineering work.

You’ll develop the ability to interpret technical information, communicate it clearly, and influence outcomes, building a strong foundation for future roles across commercial operations, project coordination, account management, or broader business leadership.

This role provides a strong pathway into a range of career opportunities, including:

Commercial operations and revenue management
Project coordination and delivery
Broader operational or leadership roles

You’ll gain practical experience in managing pipelines, working with technical teams, and driving revenue, skills that are highly transferable across the business.

Critical Success Factors

Consistent achievement or exceeding of revenue targets and KPIs
High conversion of engineer recommendations into booked and completed work
Timely, consistent follow‑up across all opportunities
Accurate and well‑managed pipeline and forecasting data
Strong collaboration with engineers and internal teams
Customer interactions that reflect professionalism and build long‑term trust

About Us

Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world‑leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry.

In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year‑on‑year.