Resource Coordinator

Following the merger of Trustmarque and Ultima, we've created one of the UK's most exciting technology businesses, bringing together over 1,400 talented people and a broad portfolio of cloud, AI, cyber security, digital transformation, and managed services capabilities.

As we continue our ambitious growth journey, we're looking for a proactive and commercially aware Resource Coordinator to join our Professional Services Resourcing team and help ensure we have the right people, with the right skills, allocated to the right work at the right time.

If you're an experienced resource coordination or workforce planning professional who enjoys working with multiple stakeholders, solving resourcing challenges and keeping things moving in a fast-paced environment, we'd love to hear from you.

About the Role

As Resource Coordinator, you'll take ownership of end-to-end resource coordination across our Professional Services organisation, managing consultant and architect schedules, balancing demand and capacity and helping to maximise utilisation.

You'll manage resource requirements from initial request through to allocation, ensuring accurate and timely bookings while identifying potential capacity constraints, resource conflicts and upcoming gaps.

Working closely with Practice Directors, Delivery, Sales, Finance, consultants and senior stakeholders, you'll provide clear visibility of resource availability, bookings, utilisation and demand to support effective business decision-making.

This isn't simply a scheduling role. We're looking for someone who can build trusted relationships across the business, confidently challenge requirements where needed and proactively find solutions that deliver the best commercial and operational outcome.

What You'll Be Doing

• Own and manage resource bookings from initial requirement through to allocation, ensuring bookings are accurate, timely and aligned with commercial and delivery requirements.
• Manage and maintain consultant and architect diaries, availability and allocation information within D365.
• Assess incoming resource requirements, clarify demand and identify the appropriate skills and experience needed.
• Match available resources to internal and customer requirements, including the use of third-party providers where required.
• Identify resource conflicts, capacity constraints, utilisation risks and upcoming gaps, working with stakeholders to find practical solutions.
• Provide clear and timely visibility of resource availability, bookings, utilisation and demand.
• Constructively challenge resource requests where requirements, timelines, priorities or commercial considerations don't align, proposing alternative solutions wherever possible.
• Work collaboratively with Sales, Finance and Delivery to ensure relevant billing information is accurate.
• Maintain accurate resourcing records and reporting, highlighting risks to the Head of Resourcing where appropriate.
• Build strong relationships with consultants, Practice Directors, Sales, Delivery, Finance and senior stakeholders.
• Process quotes throughout the month, including higher volumes at month end, ensuring monthly billing is accurately reflected within D365.
• Identify opportunities to improve resourcing processes, systems and ways of working, helping to make the service more proactive, efficient and effective.

What We're Looking For

We're looking for someone who combines strong resource coordination skills with excellent organisation, stakeholder management and commercial awareness.

You'll ideally have:

• Previous experience in resource coordination, resource management, workforce planning or a Professional Services resourcing environment.
• Strong understanding of resource scheduling, capacity management, utilisation and allocation principles.
• Excellent communication and stakeholder management skills, with the confidence to engage effectively with colleagues, senior leaders, customers and technical teams.
• Strong organisational and time-management skills, with the ability to manage multiple competing priorities and deadlines.
• Strong problem-solving skills and the ability to assess competing requirements and provide practical resourcing solutions.
• Commercial awareness, with an understanding of how utilisation, availability, bookings and resourcing decisions impact business performance.
• Strong data and reporting capability.
• Confidence using Microsoft Office and relevant resource management, scheduling, CRM or Professional Services systems.
• Experience with D365 Project Operations or a similar platform would be advantageous.
• The ability to work independently, take ownership and drive actions through to completion.
• Experience working in a fast-paced environment where priorities and business requirements can change quickly.
• Previous experience within the technology industry or an understanding of technical terminology would be advantageous.

Why Join Trustmarque Ultima?

This is an exciting opportunity to join a business at a transformational stage of its journey.

You'll have the opportunity to:

• Play a key role in how we deploy and utilise talent across our Professional Services organisation.
• Work closely with teams across Professional Services, Delivery, Sales and Finance.
• Build relationships with senior stakeholders across the business.
• Have a direct impact on utilisation, delivery, revenue and the customer experience.
• Influence and improve our resourcing processes, systems and ways of working.
• Build your career within one of the UK's leading technology solutions providers.

Our Values

Everything we do is built around three core values:

Team – We achieve more together through collaboration, trust and mutual respect.

Excellence – We continually strive to deliver exceptional outcomes for our customers, partners and colleagues.

Empowerment – We give our people the freedom, support and confidence to make a real impact.

If you're looking for a role where you can take ownership, solve complex resourcing challenges and make a real impact across a growing Professional Services organisation, we'd love to hear from you.

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