Front of House / Customer Host

Locations: Alternating sites - LS15 & Harrogate

Hours: Full Time, Monday–Friday – working hours will be either 8:00am–4:30pm or 8:30am–5:00pm

We are exclusively working with a growing organisation to recruit a Customer Host / Front of House position, working across two locations in LS15 and Harrogate.

This is a varied, people-focused role combining front of house, customer service, hospitality and general operational support. You’ll be responsible for providing a warm and professional welcome to customers and visitors, while helping to ensure both locations run smoothly and are consistently presented to a high standard.

This would be a great opportunity for someone from a customer service, hospitality, retail or reception background who has extensive experience working in this field who enjoys working with people and is happy getting involved in a range of different responsibilities throughout the day.

What will you be doing?

• Meeting and greeting customers and visitors, providing excellent customer service.
• Acting as a friendly and approachable point of contact for day-to-day queries.
• Managing meeting room bookings and ensuring rooms are prepared and ready for use.
• Assisting with post, deliveries and general customer requests.
• Preparing refreshments and ensuring kitchen and refreshment areas remain clean, tidy and well stocked.
• Supporting with catering and the set-up of meetings and events.
• Ensuring reception, meeting rooms and communal areas are consistently well presented.
• Carrying out regular checks throughout the day and resolving any presentation or cleanliness issues.
• Supporting with general upkeep and reporting any maintenance requirements.
• Completing routine health, safety and compliance checks.
• Monitoring and replenishing stock and supplies.
• Providing general administrative support, including data entry and maintaining records.
• Working closely with the wider team to ensure the smooth day-to-day running of both locations.

What are we looking for?

• Previous experience within customer service, hospitality, retail, reception or administration would be beneficial.
• A confident and friendly communicator who enjoys interacting with people.
• Professional, approachable and well presented.
• Strong attention to detail with high standards of presentation.
• Organised and able to manage several tasks at once.
• Proactive with a willingness to get involved and help wherever needed.
• Comfortable working in a hands-on role rather than being solely desk based.
• Reliable, motivated and able to work both independently and as part of a team.
• Comfortable travelling between the LS15 and Harrogate locations.

This is an excellent opportunity for someone looking for a varied, customer-focused position within a growing organisation

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