Customer Services Advisor (Manufacturing)

Customer Services Advisor (Manufacturing)

£26,000 + 24 days holiday + Flexitime + benefits

Exeter

Are you an experienced customer services advisor with technical experience looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

This role will report directly to the Group Service Manager, and you will be taking calls from our retailers, answering queries and questions, and accurately placing orders onto the database from a variety of sources.

This role requires you to be able to multitask, whilst enjoying working in a fast-paced environment, with the ability to liaise with other departments in order to provide excellent Customer Service.

The role:

• Answering inbound calls from retailers with regard to orders and general enquiries
• Processing customer orders received via fax, telephone or email
• Issuing customers with Pro-forma/Invoices, order acknowledgements, and general administration
• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products
• Calculate customer discounts and carriage costs in relation to customer orders

The person:

• Possess excellent communication skills, both verbal and written.
• Computer literate - with sound knowledge of Microsoft Office.

Keywords: Customer Services Advisor, Technical Advisor, Customer Services, Customer administration, Client Advisor

Reference: BBBH27378

We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.

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