Clinical Account Representative

Openings at Auro Pharmacies, Inc., doing business as Central Drugs Compounding Pharmacy

Clinical Account Representative

Location: Nation Wide

Full-time

Position Title

Clinical Account Representative

Position Overview

Are you ready to join a thriving company that’s making waves in the wellness industry? Auro Wellness is expanding, and we’re looking for proven winners to be part of our journey. As a Sales Relationship Representative, you’ll play a key role in delivering exceptional wholesaler experiences, driving sales, and representing our innovative brand at trade shows and industry events all over the US. This full-time position is perfect for someone who thrives in a dynamic environment, loves to travel, and is passionate about health and wellness.

Why Auro Wellness?

Auro Wellness is deeply committed to research and innovation. Following 14 years of intensive research and rigorous testing, Auro Wellness introduced its inaugural product, featuring a fusion of Auro’s multi-patented sub-nano absorption technology and key ingredient, Glutathione. Glutaryl™ stands as the pioneering topical glutathione product capable of providing systemic benefits through skin absorption. Our unwavering dedication remains focused on pioneering advanced methods to empower our customers in attaining vibrant health, all through products engineered to initiate healing from within. We proudly offer a range of premium wellness and beauty care products, including Glutaryl™, tailored to both healthcare professionals and beauty care enthusiasts. Real wealth starts with your health. Revitalize your health and empower your body with Auro Wellness. Learn more about us at

Key Responsibilities

• Sales Support:
• Engage with wholesalers to understand their needs and recommend tailored product solutions, including Glutaryl™ and other wellness offerings.
• Drive sales through proactive outreach, follow-ups, and building long-term customer relationships.
• Collaborate with the sales team to achieve and exceed individual and team sales targets.
• Trade Show Coordination And Attendance:
• Manage end-to-end logistics for trade shows, including booking venues, shipping materials, and scheduling team travel.
• Represent Auro Wellness at trade shows, delivering compelling product demonstrations and engaging with prospective customers in both healthcare and beauty care industries.
• Collect and organize leads from events, ensuring timely follow-up and relationship building.
• Client Management:
• Serve as the primary point of contact for wholesale accounts, addressing inquiries with empathy and professionalism.
• Resolve customer concerns promptly and effectively, ensuring satisfaction at every interaction.
• Provide in-depth product knowledge, empowering customers to make informed decisions about our beauty care and wellness products.
• Develop relationships with customer.
• Phone And Online Support:
• Respond to customer inquiries via phone, email, and online chat with accuracy and efficiency.
• Troubleshoot and resolve product or order-related issues, providing clear actionable solutions.
• Order Management:
• Oversee the end-to-end order process, ensuring accuracy and timely fulfillment.
• Assist customers with order placements, updates, and tracking.
• Address shipping or delivery issues, coordinating with relevant teams to resolve them.
• Team Collaboration:
• Work with the marketing team to develop engaging campaigns and promotions for beauty and wellness audiences.
• Participate in strategy meetings to improve customer engagement and drive growth.
• Share insights from customer interactions to inform product development and service enhancements.

Qualifications

• Experience: Proven track record in customer service or sales, ideally within the health, wellness, or beauty care sectors. Experience in trade show coordination is a plus.
• Product Knowledge: Familiarity with beauty care and healthcare products is highly desirable.
• Travel: Willingness and ability to travel for trade shows and events, including overnight stays when necessary.
• Technical Skills: Proficient in Microsoft Office Suite, Google Workspace (Docs, Sheets, etc.), and CRM software.
• Communication: Excellent verbal and written communication skills, with the ability to connect with diverse audiences.
• Organization: Strong multitasking and organizational skills, capable of managing multiple projects and deadlines simultaneously.
• Problem‑Solving: Resourceful and solutions‑oriented, with a proactive approach to overcoming challenges.
• Interpersonal Skills: Positive attitude, team player, and customer‑focused mindset.
• Adaptability: Thrives in a fast-paced, evolving environment and demonstrates flexibility to meet changing needs.

Benefits

• Competitive salary based on experience
• Comprehensive health insurance, including dental and vision
• 401(k) with company matching
• Paid vacation and holidays
• Opportunities for professional growth and development
• A supportive, team-oriented work environment

Work Schedule

• Full-time, Monday to Friday
• Availability to travel for trade shows and events

Compensation

Starting at $70,000 - $90,000 including base and commission

Expected hours: Full-Time

Bonus Package

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