Repairs Coordinator

Repairs Coordinator / Claims Handler

Salary: £27,000 – £30,000 + benefits (and weekly pay!)

Contract: Permanent | Full-time

Working Hours: Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm)

Location: Office-based (Hebburn) or hybridIdeally based: Hebburn / Washington / South Shields / Bolden Colliery

Free parking on-site | accessible by public transport

Overview

An exciting opportunity to join a growing team helping coordinate residential property repairs. This role is ideal for someone with experience in claims, property repairs or has worked in a works/engineering coordination environment. You will oversee a caseload of projects from start to finish.

Key Responsibilities

• Manage incoming repair projects from first notification through to completion of works
• Coordinate repairs using a trusted trades / contractor network
• Act as the main point of contact for customers, clients, surveyors and insurance companies
• Monitor work-in-progress and ensure all SLAs and KPIs are met
• Arrange emergency repairs as required
• Obtain estimates, reports and supporting documentation

What We’re Looking For

• Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast moving environment
• Highly organised with strong attention to detail
• Confident using Microsoft Office and internal systems/job management systems

What’s on offer

• Competitive salary up to £30,000 (weekly pay)
• Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
• 20 days holiday plus bank holidays
• Ongoing training and career development opportunities

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