Temporary Customer Service Representative - Manches

This three-month temporary assignment in Manchester seeks a Temporary Customer Service Representative - Manches to support visa application and renewal processing. Working 37.5 hours weekly on a rota, shifts run 8am-4pm or 10am-6pm Monday to Friday, plus two to four Saturdays monthly, 8am-4pm. Pay is £13.00-£13.50 hourly, with holiday accrual. The postholder greets applicants, guides them through forms, checks documents and ensures each visit runs smoothly and professionally.

Applicants need a valid DBS certificate, immediate availability, strong communication, attention to detail and a proactive, adaptable approach when assisting customers face to face.

Temporary Customer Service Representative - Manchester Location: Manchester Pay: £13.50 per hour + holiday pay accrual Duration: 3 Months Hours: 37.5 hours per week, rota basis Monday - Friday: 8am-4pm and/or 10am-6pm Saturday: 8.00am - 4.00pm - 2 / 4 Saturdays per month Requirement: Valid DBS certificate Start: Immediate availability essential

About the Role We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You''ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We''re Looking For

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach
• A valid DBS certificate is required as part of the screening process.

You''ll be joining a supportive, hardworking, and friendly team.

Love Success is proud to serve as an Employment Agency for this vacancy.

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