Customer Service Advisor

As a Customer Advisor, you are the first point of contact for our customers, providing a first class customer-focussed service when dealing with a wide range of telephone enquiries, emails, live chat and face to face. The Customer Services Team also plays a critical part in providing efficient support to our Housing Management and Property Services Teams.

• Previous experience in an administrative and customer facing role essential.
• Professional telephone manner and excellent communication and administrative skills.
• Able to negotiate confidently and demonstrate an assertive approach, with discretion and diplomacy.
• Able to be responsive and make decisions in a timely and effective way.
• Able to prioritise workload and meet tight deadlines.
• Competent in MS Office packages (Word, Excel and Outlook).

Closing date: Midnight Sunday 4th October 2026

Interviews: Tuesday 13th October 2026

Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.

Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.

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