Contract Support Officer - Entry Level Opportunity - City of London

Do you have excellent communication skills and a passion for providing exceptional customer service? Are you professional, reliable and able to remain calm and positive when faced with a challenge? Do you have experience working in a customer-facing, professional or high-responsibility environment and are looking to develop your career within the security industry?

We are seeking a professional, adaptable and customer-focused Contract Support Officer to safeguard a prominent facility in London.

This is an excellent opportunity for someone looking to develop their career within the security industry. While previous security experience is desirable, it is not essential. We are particularly interested in candidates who can demonstrate strong transferable skills from customer service, hospitality, retail, facilities, administration, the military, logistics or other professional environments.

The successful candidate will provide exceptional customer service, maintain a clean and professional environment, and support the delivery of a high standard of security across the facility. You will be confident using IT systems, comfortable multitasking, professionally presented and able to communicate effectively with staff, visitors and colleagues at all levels.

Within this role, you will carry out ID checks, respond appropriately to emergencies, provide information to staff and visitors, and ensure that any incidents or concerns are reported accurately and professionally. Full training and development opportunities will be available to support the successful candidate in building their security career.

Role: Contract Support Officer

Pay Rate: £14.80 per hour

Shift Pattern: Days, Nights and Weekends (Minimum 12 Hours)

Location: London.

Role Requirements: SIA License

Benefits include:

• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid SIA licence
• Excellent customer service and communication skills
• Experience in a customer-facing, professional or high-responsibility environment
• Professional attitude and appearance
• Ability to remain calm, positive and professional when dealing with challenging situations
• Ability to deliver succinct and clear verbal and written reports where necessary
• Ability to be resourceful and proactive when issues arise
• Excellent organisational skills
• Strong attention to detail and situational awareness
• Good IT literacy and confidence using computer-based systems
• Ability to work effectively both independently and as part of a team
• 5-year checkable work history
• Willingness to learn and develop within the security industry
• Ability to operate detecting systems and emergency equipment following appropriate training

Main Duties:

• Act as a point of contact and information centre for staff and visitors
• Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email
• Report any issues to the supervisor or duty manager
• Always conduct yourself in a professional manner
• Respond appropriately to emergencies
• Deal with conflict in an appropriate and professional manner when required
• Write up incidents to the standard expected by Management
• Carry out ID checks
• Remain vigilant to Health and Safety risks
• Work on own initiative
• Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision

We look after our people; our people look after our clients. We aim to retain and attract the very best of both

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.

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