Receptionist - Bowood

Receptionist vacancy in Wiltshire

Receptionist

Bowood Hotel, Spa & Golf Resort is looking for a Receptionist to join our friendly Front of House team at our luxury 4-star hotel in the heart of the Bowood Estate.

This is a fantastic opportunity to join a professional and supportive team in a fast-paced hospitality environment. Previous hotel experience is welcome but not essential — we would also love to hear from candidates with experience in retail, leisure, customer service, or other people-focused roles.

As one of the first points of contact for our guests, you will play an important role in creating a warm welcome and memorable experience from arrival to departure.

The Role

Reporting to the Front of House Manager, you will assist in the day-to-day running of reception, maintaining the highest standards of service.

This is a permanent, full time position. Working 40 hours a week on a rota basis Monday to Sunday.

Shift pattern: and .

Reliable transport is essential due to location and shift times. This is an ideal commute for those in Calne, Chippenham, Bath, Devizes, Swindon, and surrounding areas.

Key Responsibilities

• Deliver a consistently high standard of guest service at all times
• Manage guest check-ins and check-outs efficiently and professionally
• Handle reservations, enquiries, and guest requests
• Support the smooth day-to-day running of reception
• Complete administrative tasks accurately and promptly
• Work collaboratively with other colleagues across the hotel to ensure the best guest experience
• Uphold brand standards in quality, service, and presentation

The ideal candidate will have

• Previous experience in hospitality, customer service, or front-of-house roles
• A confident communicator with a warm and approachable manner
• Strong organisational skills and attention to detail
• Ability to remain calm and professional under pressure
• A proactive, positive attitude and team-focused approach
• Flexibility to work shifts, including evenings, weekends, and holidays

Hotel experience is desirable but not essential — full training and support will be provided for the right candidate.

Benefits

• 31 days annual leave including Bank Holidays
• Meals whilst on duty
• Uniform provided
• Pension scheme
• Free on-site parking
• Free entry to Bowood House & Gardens during the open season
• Discounted Golf Membership (following successful probation)
• Discounted spa treatments and 50% off TEMPLESPA products
• Employee Assistance Programme through Hospitality Action
• Company events
• Career development opportunities within a prestigious luxury resort

If you enjoy creating great guest experiences and want to be part of a team committed to high standards and genuine hospitality, we would love to hear from you.

Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.

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