Sales Order Processor

We are recruiting on behalf of an established client in the building materials sector for a Sales Order Processor based at Burton Gateway. Due to the location of the site, applicants will need their own transport unless they live locally.

Position Overview:

We are looking for a commercially minded, proactive and driven individual with a positive approach. As the main point of contact for customers throughout the order process, you will deliver excellent service through clear communication, a professional telephone manner and the ability to remain calm under pressure. You will thrive in a fast-paced environment, work confidently both independently and as part of a team, and contribute to a strong “one team” culture.

Working Environment:

• Full-time, permanent position: 40 hours per week, Monday to Friday
• Flexible start and finish times
• Office-based at Burton Gateway

Key Responsibilities Sales Order Processor:

• Respond to customer enquiries promptly, professionally and accurately
• Manage incoming calls while entering and processing orders efficiently
• Process sales orders accurately to deliver a high-quality customer experience
• Work closely with the sales team to develop business with new and existing customers
• Prepare quotations, follow up opportunities and convert enquiries into orders
• Identify suitable upselling opportunities to increase product specifications and order volumes
• Proactively identify sales opportunities and make outbound customer calls
• Develop strong knowledge of the product range and represent the business professionally as a brand ambassador
• Maintain accurate information across ERP and CRM systems and identify opportunities to improve processes
• Collaborate with internal teams to ensure orders are delivered smoothly and customers receive excellent service

Key Skills and Experience Required Sales Order Processor:

• Experience in customer service, sales order processing or operational administration is desirable
• Previous experience in a similar fast-paced, customer-focused role is preferred
• Strong communication, organisation and attention to detail
• A proactive, commercially aware approach and confidence in identifying sales opportunities
• Comfortable using ERP, CRM and general office systems
• A commitment to professional development and continuous improvement

Benefits Sales Order Processor:

• Starting salary of £28,000 per annum
• 10% performance-related bonus
• Permanent, full-time employment with regular weekday hours
• Flexible start and finish times

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