Sales Support Representative

Sales Support - Temp to Perm

Location: Hatfield

Job Type: Temp to Perm

Salary: £(phone number removed)

Hours: Full Time - 40 Hours a week

Key Responsibilities

• Process and enter customer purchase orders accurately.
• Set up new products and assign product numbers within the database.
• Respond to customer enquiries regarding previous orders and account information.
• Process exchange and special orders.
• Review and maintain accurate customer accounts.
• Handle customer questions and concerns, providing helpful and timely solutions.
• Support customers by phone, email and in person.
• Print shipping labels and generate billing invoices when required.
• Assist with marketing requests, internet orders and other special-order activities.
• Contact web customers to provide assistance and complete registrations.
• Build and maintain strong customer relationships through proactive communication.
• Carry out customer care surveys and follow up where required.
• Undertake any other duties as assigned.

About You

• Excellent customer service and communication skills.
• Strong computer and administration skills.
• Good organisational and problem-solving abilities.
• The ability to work accurately under pressure and meet deadlines.
• A flexible and proactive approach to work.
• The ability to work effectively as part of a team and collaborate across different departments.
• A professional approach to developing and maintaining customer relationships.

What We Offer

• Temp-to-perm opportunity.
• Supportive and collaborative working environment.
• Opportunity to develop your sales and customer service skills.
• Potential for long-term career progression.

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