Patient Service Representative (Full-time) Outpatient department

Duties

• Provide receptionist duty for the department including but not limited to greeting patients and visitor, handling phone calls, managing incoming and outgoing communication
• Maintains patients record, booking appointment and coordinate patient from arrival
• Provide general clerical support in procurement, internal communication and department operation
• Prepare census and condition reports accurately in a timely basis
• Maintain strict patient confidentiality and ensure safe work practice of the department

Requirement

• DSE graduate or equivalent
• Relevant working experience in hospital or clinic is preferred
• Able to speak fluent Cantonese, Mandarin and English is essential. Knowledge of other language is an advantage
• Proficient in MS Office and Chinese Word Processing
• Good customer service and telephone manner
• Fast and accurate typist

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