Housekeeping Coordinator (Full Time)

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview

As a Housekeeping Coordinator, you will oversee a busy housekeeping department and perform various administrative duties. You will ensure cleanliness throughout the hotel, maintain high standards of guest satisfaction, and collaborate closely with the Head Housekeeper.

Job Description

• Does administrative duties - Prepares paperwork such as drafting budget reports, maintaining staff records, assigning cleaning tasks and taking inventories.
• Assist in administration for Housekeeping operations.
• The Housekeeping Coordinator will work closely with other housekeeping staff to ensure that the hotel provides exceptional service to all guest.
• Ensures all daily reports are completed and ensures accuracy of the reports.
• Handle administrative tasks such as filing, data entry, and preparing management reports.
• Undertake any other duties and reasonable requests that are in keeping with the nature of this post (lost property; performance reviews; HR procedures).
• Ensure compliance with health and safety standards in housekeeping operations.

Person specification

Experience

• Prior experience in an administrative or office coordination role within the hospitality sector.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.

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