Customer Service & Sales Support 6867

Job Title: Customer Service / Sales Support Advisor

Location: Nr Stroud

Hours: Full time, 37.5 hours per week (flexibility required during peak seasons)

Salary: £25,000

Key Responsibilities of a Customer Service / Sales Support Advisor:

• Handle incoming calls, emails, and webchat enquiries, providing accurate information and resolving queries efficiently
• Process customer orders and assist with dispatch using courier and e-commerce platforms
• Provide product advice and support customers in selecting suitable options
• Maintain strong product knowledge to confidently support customer enquiries
• Deliver a high level of customer service to ensure customer satisfaction and repeat business
• Support sales activity by assisting customers through the purchasing process
• Assist other areas of the business during quieter periods
• Maintain accurate records and ensure all customer interactions are handled professionally

Key Skills and Experience of a Customer Service / Sales Support Advisor:

• Previous experience within a customer service or sales support role
• Strong communication and interpersonal skills
• Good IT skills with the ability to process orders and manage systems
• Ability to multitask, prioritise workload, and work efficiently in a busy environment
• Flexible approach to working hours, including weekends and evenings during peak periods

Benefits:

• 25 days annual leave plus statutory holidays (increasing with service)
• Pension contributions
• Free on-site parking
• Employee product discount
• Training and development opportunities
• Company social events
• Career progression opportunities

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