Customer Service Operative

The Customer Service Operative post at Edinburgh Bus Station is offered by Pertemps Edinburgh Contracts on a full-time, temporary basis. The role involves managing live traffic movements, supporting users of the station, and maintaining facilities in a safe, clean condition. The successful candidate assists in managing passenger flow and responds to queries from travellers.

Working a rotating shift pattern of seven days on followed by three or four off, hours alternate between 06:15-14:45 and 14:15-22:40, with full flexibility across Monday to Sunday required. Pay ranges from £14.51 to £21.68 per hour, depending on shift timing.

Shift Pattern

• 7 days on, 3 off
• 7 days on, 4 off

Rate of Pay

• Weekday Standard - £14.51
• Weekday unsociable (Monday - Friday 6am-7am, 9pm - 12am) - £18.56
• Weekend standard (Sat&Sun, 7am-9pm) - £17.63
• Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) - £21.68

You must be fully flexible to work Monday to Sunday.

Duration: Ongoing temporary assignment.

Benefits

• Up to 33 days holiday per year
• First aid training
• Overtime available

Full Training Provided

Full training will be provided. Opportunities for First Aid training, Overtime available.

Key Responsibilities

• Managing live traffic movements
• Service provision to users of the bus station
• Ensuring that all facilities and areas of the bus station are in a safe and clean condition
• Assist in managing/developing and improving services and facilities at the bus station
• Ensuring that agreed levels of service are maintained
• Full training will be provided.

What we are looking for

• Ability to work within a team environment, with both internal and external partners
• Ability to interact with users of the bus station and provide clear and accurate information on services
• High level of customer service
• Strong problem solving skills
• A degree of tact, diplomacy and sensitivity, both personal and political nature
• A can-do attitude
• Literacy and strong IT knowledge
• Strong communication skills
• Excellent awareness of Health and Safety requirements
• Preferably experience of working within a live traffic environment

Personal Attributes

• Well presented
• Enthusiastic
• Resilient
• Motivated and eager to work to high standards during all shifts
• Good listening skills
• Work using your own initiative or as part of a team
• Highly reliable
• Excellent observation skills due to the high level of health and safety requirements

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