Residential Support Worker

Help women affected by domestic abuse and complex needs rebuild safer, more independent lives. This rewarding refuge-based role suits a compassionate, resilient person with strong safeguarding awareness and confidence supporting vulnerable adults.

If you’ve also worked in the following roles, we’d also like to hear from you: Support Worker, Community Support Worker, Housing Support Worker, Refuge Support Worker, Domestic Abuse Support Worker, Complex Needs Support Worker, Recovery Support Worker, Outreach Support Worker, Support Practitioner

Please Note:

Due to the nature of this service, this role is open to women only. This occupational requirement is applied in accordance with the Equality Act 2010 and includes women whose legal gender is female, including those who hold a Gender Recognition Certificate (GRC).

SALARY:

£28,500 per annum + Benefits

JOB TYPE:

Full-Time, Permanent

LOCATION:

Bexhill, East Sussex

WORKING HOURS:

10am-10pm on a 4 on, 4 off shift pattern

JOB OVERVIEW

This is a rewarding opportunity for a Residential Support Worker to help women move towards safer, more secure futures through trauma-informed, person-centred support.

Working within a refuge and the local community, the Residential Support Worker will help create a safe, structured environment that builds confidence, independence and practical life skills.

The Residential Support Worker will work with colleagues and partner agencies, combining relationship-building, safeguarding, accurate records and calm responses to challenging situations.

DUTIES

Your duties as the Residential Support Worker include:

Resident Support and Relationships: Build positive professional relationships and provide trauma-informed, person-centred support

Independence and Life Skills: Deliver daily living skills, wellbeing, leisure, creative and therapeutic activities that encourage confidence and independence

Resident Welcome and Induction: Welcome and induct new residents into the service

Safety and Welfare: Promote a safe, respectful environment and complete regular welfare and building checks

Records and Confidentiality: Record important information accurately and maintain confidential records

Challenging Situations: Respond calmly and sensitively to challenging situations and provide appropriate support

Partnership Working: Work with criminal justice and support agencies to help residents achieve positive outcomes

Emergency Responsibilities: Act as Fire Warden and First Aider when required

CANDIDATE REQUIREMENTS

Essential

This role is open to women only . This is an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010 due to the nature and context of the service

Good literacy and numeracy skills

Understanding of safeguarding

Able to work independently and as part of a team

Able to work a rotating shift pattern covering days, nights, weekends and bank holidays

Empathetic and resilient, with the ability to handle confidential information sensitively

Confident communicating with people from a wide range of backgrounds and able to remain calm under pressure

Professional, organised and able to maintain appropriate boundaries and accurate records

Committed to safeguarding and promoting wellbeing

Desirable

Experience in residential care, supporting women, criminal justice, behaviour change or housing support

Experience supporting people with multiple or complex needs

Experience delivering group activities or one-to-one support

Experience within a women’s refuge or domestic abuse service

Knowledge of housing pathways and accommodation options for survivors

Medication experience or training

BENEFITS

Annual leave entitlement, increasing with service

Birthday day off

Option to buy additional annual leave

2 paid volunteer days each year

5% employer pension contribution, matched by a 5% employee contribution

Healthcare Cash Plan

Life Assurance at 3 x salary

Annual salary review

Refer a Friend scheme

Access to a Benefit Hub with retail discounts, Cycle to Work scheme and additional voluntary benefits

All meals provided during shifts by in-house cooks

This role is subject to an Enhanced DBS check

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Residential Support Worker