To provide effective administrative and operational support to the Business Services Co-ordinator and wider team, ensuring business support activities are delivered efficiently, accurately and to a high standard.
Typical Day
Provide day-to-day administrative support to the Business Services team.
Manage correspondence, enquiries and routine communications.
Organise meetings, prepare agendas and take accurate notes/minutes.
Maintain accurate records, documents, trackers and management systems.
Arrange travel, accommodation and other business requirements.
Support procurement, supplier and contract administration.
Monitor actions, deadlines and outstanding tasks.
Prepare reports, documents and communications.
Liaise with internal teams, customers, suppliers and external stakeholders.
Identify issues, resolve routine queries and escalating complex matters when required.
Support continuous improvement of administrative processes.
Key Skills & Responsibilities
Strong administration and organisational skills .
Ability to prioritise workloads and manage multiple deadlines.
Excellent attention to detail and accuracy.
Good written and verbal communication skills.
Strong customer service and stakeholder management skills.
Confident using Microsoft Office and business management systems .
Accurate record keeping and information management.
Experience supporting meetings, including minute taking and action tracking.
Ability to support procurement, supplier and contract administration.
Good problem-solving skills and ability to use initiative.
Ability to work effectively as part of a team and independently.
Maintain confidentiality and handle information appropriately.
Commitment to equality, diversity, inclusion, health and safety and continuous improvement.
Essential Requirements / Qualifications
Previous experience in an administrative, business support or coordination role .
Proven ability to manage competing priorities and meet deadlines.
Good IT skills, particularly Microsoft Office .
Strong written and verbal communication skills.
Experience maintaining records, databases, trackers or management systems.
Experience dealing with customers, colleagues and external stakeholders.
Good attention to detail and accuracy.
Ability to work independently and as part of a team.
No specific professional qualification is essential , although a relevant administration, business support or customer service qualification would be desirable.
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