Customer Service Planner

Sunbury on Thames Source: WhatJobs

See advert for pay

Job Title: Installation Planner
Hours: 37.5 - Monday-Friday
Location: Sunbury-on-Thames (role will be relocating to Addlestone in the long-term)
We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience.

Full training will be provided, making this a great opportunity for someone keen to develop in a fast‑paced, team-focused environment.

What we offer

Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave (pro-rated in hours)
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities

What you’ll do

Plan and schedule installation workloads to maximise efficiency
Coordinate appointments and support customer bookings
Work closely with Field Line Managers to resolve scheduling issues
Provide administrative support to keep operations running smoothly
Help identify and resolve potential issues before they impact service

What we’re looking for

Strong customer service focus
Confident using computers and willing to learn new systems
Proactive, positive attitude with a willingness to learn
Good organisational and communication skills

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

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