Parts assistant - Nottingham

Job Title: Parts Assistant

Basic Salary: £28,000 - £29,000

Hours: Monday to Friday, 8am-5pm

Location: Heanor, Nottingham

You will be working for an established, family-run materials handling specialist with decades of experience supporting businesses across the UK. The company provides a wide range of new and used forklift trucks, warehouse and material handling equipment, including pallet trucks, stackers, lifting equipment and specialist attachments.

Your responsibilities will include:

• Replenishing van stock and ensuring required parts are readily available.
• Issuing parts to the workshop and engineers.
• Receiving and checking all incoming deliveries, ensuring parts are correctly booked into stock and relevant GRN documentation is completed.
• Taking incoming calls and dealing with parts requests and enquiries.
• Processing parts returns and resolving any discrepancies.
• Carrying out regular stocktaking and maintaining accurate stock records.
• Identifying parts and sourcing the correct items as required.
• Ordering parts from suppliers in a timely and efficient manner.
• Assisting with customer and internal quotations.
• Despatching goods via carriers and ensuring they are packaged correctly.
• Resolving problems such as incorrect, damaged or missing parts.
• Checking parts booked to job sheets and ensuring stock is promptly replenished.
• Assisting with Parts department filing and administration.
• Maintaining high standards of housekeeping and organisation within the Parts department.
• Providing support to colleagues across the Parts and Service teams when required.
• Carrying out any other reasonable duties within the scope of your knowledge, skills and ability.

Experience you will need:

• Previous experience in a parts, stores, warehouse or automotive environment would be advantageous.
• Excellent PC and system skills.
• Strong administrative and organisational skills.
• Excellent telephone manner and customer service skills.
• Strong interpersonal and communication skills.
• A methodical and organised approach to work.
• Proactive attitude with the ability to use initiative.
• Good attention to detail and accuracy.
• Ability to work effectively as part of a team while managing your own workload.
• A practical, problem-solving approach when dealing with parts and stock issues.

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