Head of Facilities Facilities · Birmingham Head Office ·

A safe pair of hands for our COO

There's nothing unique about the tech we all use. What makes Intercity special is our people, and that's exactly why this role matters. Our COO needs someone they can hand the keys to. Someone who takes full ownership of our estate, our security and our new flagship HQ, and just gets on with it.

If you've run a serious commercial estate before, know Health & Safety inside out, and want a role where your judgement is trusted, we'd like to talk to you.

Key Responsibilities

• Provide a comprehensive Facilities, Maintenance, Security and Health & Safety service across the Intercity and Wider estate
• Ensure compliance and certification are maintained across all relevant areas of maintenance, security and H&S legislation
• Lead our site strategy and forward development roadmap
• Lead the transformation of our flagship HQ into a showcase for our business, culture, technology and security
• Manage the Facilities and Security budgets, continually reviewing and finding ways to add value
• Develop a security plan and rota that keeps our buildings running safely, whatever the operational demands
• Manage the Birmingham Data Centre and our company vehicle fleet
• Manage contractors and in-house colleagues delivering maintenance, remediation and small works
• Ensure every contractor holds the required permits and competencies, and works to proper risk assessments and safe systems of work
• Act as the point of escalation, including occasional call outs in and out of hours

Experience and Skills

• Degree level education or equivalent relevant experience
• At least 5 years managing facilities for commercial office space at a senior level
• Experience transforming a multi floor site with a serious footprint
• Solid working knowledge of Health & Safety and Environmental standards
• NEBOSH qualified, or working towards it
• A track record of managing, selecting and negotiating with contractors
• Experience with security management, including manned guarding, CCTV, access control and fire protection
• Any exposure to a data centre environment would be a bonus
• The right to work in the UK
• A genuinely good communicator, comfortable making decisions under pressure and building strong relationships across the business

What we offer

• 38 days holiday (including bank holidays)
• Annual pay reviews
• Holiday buy scheme
• All‑company bonus scheme
• Death in service cover
• Employee assistance programme
• Company pension
• Active social calendar
• A strong focus on developing our people through structured learning, funded certifications and real career progression

Equal opportunities

Intercity is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to a fair, inclusive and unbiased recruitment process for every candidate. We make reasonable adjustments throughout our process — if you need any support at any stage, just let us know.

Pre-employment checks

As a specialist in secure technology solutions and a certified ISO27001 and Cyber Essentials Plus organisation, all successful candidates will be subject to pre-employment checks as part of our onboarding process.

Your data

Any personal information you share with us will be handled securely and in line with the UK Data Protection Act 2018 and UK GDPR. We will keep your application for six months after the close of the campaign unless you tell us you are happy for us to hold it longer. You may also be invited to share voluntary, anonymous information about your background for equal opportunities monitoring — this has no bearing on your application.

For our full privacy policy or to exercise your data rights, contact our Data Protection Officer at or on .

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