Student & Academic Support Officer

Student & Academic Support Officer

Location: SOAS University of London (Onsite)

Pay Rate: £19.59 per hour

Start Date: 7th October

Duration: 2 days per week for 4 weeks (ideally Wednesdays & Thursdays)

About the Role

We are seeking an organised and proactive Student & Course Administrator to support academic teams and students at SOAS University of London. This is an excellent opportunity for an experienced administrator who enjoys working in a busy, customer-focused environment and is passionate about delivering an outstanding student experience.

You will play a key role in supporting course administration, student communications, academic processes, and a range of administrative activities that contribute to the smooth running of academic programmes.

Key Responsibilities

• Provide administrative support to academic staff and students to ensure a high-quality student experience.
• Deliver excellent customer service to staff and students.
• Respond to student enquiries via Moodle, SID, telephone, email, and face-to-face interactions.
• Support the monitoring and recording of student attendance.
• Assist course teams with tutorial organisation, student allocations, attendance records, and associated communications.
• Maintain and update course communications through a variety of channels, including Moodle.
• Support the creation, maintenance, and population of course Moodle pages.
• Assist with student events, external speaker visits, trips, room bookings, meetings, and course calendar management.
• Support examination and assessment activities, including:
• Exam board administration
• Liaison with External Examiners
• Dissertation title and supervisor coordination
• Assist with the preparation of teaching materials, unit guides, and handouts.
• Act as an effective liaison between students, academic staff, and specialist support services.

Essential Requirements

• Previous office administration experience.
• Strong IT skills, including proficiency in Microsoft Office applications and Microsoft Teams.
• Excellent written and verbal communication skills.
• Ability to build positive working relationships with academic and professional services staff.
• Strong organisational skills and attention to detail.
• Numeracy skills and experience using spreadsheets to analyse or manage data.
• Understanding of confidentiality and equality issues relating to staff and student matters.
• Degree or equivalent work experience.

Desirable Experience

• Experience working within Higher Education.
• Familiarity with Moodle and managing course pages.
• Experience servicing academic committees, including minute-taking and report writing.
• Knowledge of Quality Assurance processes within Higher Education.
• Understanding of wider sector issues affecting students.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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