Assistant Pensions Administrator

Job Title: Assistant Pensions Administrator

Location: Cardiff with Hybrid working

Salary: £26,250 per annum

Job Type: Permanent, Full Time

About the role:

We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment.

Key responsibilities include:

• Responding to member queries via telephone, email, and written correspondence
• Delivering clear, professional, and empathetic customer service
• Managing a busy and varied workload, prioritising tasks effectively
• Meeting internal and external deadlines consistently
• Maintaining accurate records using a CRM system
• Liaising with colleagues to resolve queries efficiently
• Supporting general pensions administration as required

About you:

• Has previous customer service or administration experience
• Is confident and comfortable speaking on the phone
• Has excellent organisation and time management skills
• Can manage multiple tasks while maintaining accuracy
• Is reliable and deadline-focused
• Has good IT skills, including experience using CRM systems
• Has strong written communication skills for letters and emails

Knowledge or experience using spreadsheets, including Excel, would be beneficial.

Why Quantum?

Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients.

Benefits and perks

• We offer a friendly place to work with flexible working hours
• 24 days' holiday per year with holiday trading
• volunteering leave
• flexible benefits to suit your personal circumstances
• DC pension scheme
• and a discretionary annual bonus
• You will also be offered a structured study and training plan
• and will be given the chance to further develop your skills and career.

Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position.

We reserve the right to close this vacancy early if a high volume of suitable applications are received.

Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.

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