Receptionist (Part-time 24 Hours)

Are you ready to embark on an exciting journey with Firmdale Hotels? We are looking for a vibrant Receptionist to become a vital part of our esteemed team at Number Sixteen Hotel. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this role is perfect for you.

As a Part-time (24 hours) Receptionist at Number Sixteen Hotel, you will be the welcoming face and voice of our establishment. Your primary responsibility will be to provide outstanding customer service, ensuring that every guest feels at home and well taken care of.

Responsibilities:

• Greeting guests with warmth and professionalism, creating a positive first impression.
• Handling check-ins and check-outs efficiently, while maintaining a keen eye for detail.
• Responding to guest inquiries promptly and accurately, whether in person, over the phone, or via email.
• Assisting guests with special requests and providing information about hotel facilities and local attractions.
• Collaborating closely with our front office team to ensure seamless operations and guest satisfaction.
• Upholding impeccable standards of presentation and professionalism at all times.

What you Need:

• A passion for hospitality and a genuine desire to exceed guest expectations.
• Strong communication skills and the ability to engage with guests from diverse backgrounds.
• Exceptional organisational skills and a meticulous attention to detail.
• A positive attitude and the ability to thrive in a fast-paced, team-oriented environment.
• Previous experience in a similar role is essential

What We Offer:

• Competitive hourly rate of £16 - £17.50, inclusive of service charge.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Complimentary meals on shift
• Flexible scheduling without split shifts
• Paid overtime for working Bank Holidays
• Enhanced holiday allowance based on length of service
• Ongoing training, professional development, and fully funded English lessons
• Refer a friend bonus and earn over £500
• Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Dry cleaning service for uniform and discounted personal items
• Regular social events, team activities, and fitness sessions
• One paid volunteering day, every year
• Annual long service awards with rewards at key milestones
• Season ticket loan for convenient commuting
• Cycle to work scheme
• And much more!...

About Us

Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum.

This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world’s great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home.

You’ll be joining an award‑winning team:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• One AA Rosette for Culinary Excellence, The Orangery, 2026
• Best Afternoon Tea, Country & Townhouse, 2024
• Best Boutique Hotels in London, The Times, 2024
• Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025
• Best Garden Hotel, The London Garden Society, 2023

You can see a full list of our awards and accolades here:

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

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