Customer Service Advisor

This full-time, office-based CUSTOMER SERVICE ADVISOR role in Tewkesbury offers a basic salary of £25,000 to £27,000, with bonus potential taking total earnings to £30,000.

Applicants should bring prior experience from financial services, insurance, telecommunications or a comparable compliance-driven sector, ideally gained in a call centre. Strong communication, attention to detail and problem-solving abilities are essential.

The position suits someone committed to delivering high standards of care while meeting performance targets.

Customer Service Advisor – Tewkesbury

Customer Service Key Responsibilities

• Deliver an exceptional service to both new and existing customers, resolving queries efficiently, accurately and professionally.
• Contribute to team sales targets and objectives through the selling and servicing of policies, including policy renewals.
• Identify opportunities to enhance the customer experience and exceed expectations, while always acting in the best interests of both the customer and insurer.
• Handle both inbound and outbound customer enquiries and provide a consistently high level of service.
• Support the wider team and department with administrative tasks, including processing post, issuing cover notes, marketing activities and data inputting.
• Process mid-term adjustments and manage renewal invitations across a range of products.
• Ensure all client documentation is issued accurately and internal records are kept fully up to date.
• Maintain an up-to-date knowledge of product developments, market trends and scheme facilities.
• Handle customer complaints and challenging situations professionally, escalating matters where appropriate, including those that may fall under FCA reportable requirements.
• Actively promote additional products and identify opportunities to cross-sell across the company.

Skills & Experience

• Previous experience in a customer service role within a regulated environment , such as financial services, insurance or telecommunications.
• Experience within a call centre, insurance claims, account handling, customer service, telesales or sales advisor environment would be advantageous.
• Strong communication and interpersonal skills, with a genuine focus on delivering excellent customer service.
• Strong IT skills and confidence using Microsoft 365 .
• The ability to work accurately, professionally and effectively in a busy customer-focused environment.

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