Senior Mechanical Tech Support Lead

Gi Group in Basingstoke is seeking a Senior Telephone Support Person to provide high-quality telephone and email technical support across a broad mechanical product range. You'll support key account customers and priority installers, assisting with product selection, spare parts identification, installation/programming guidance, and fault diagnosis.

You will act as a day-to-day team lead for first-line support colleagues and assist the Manager with supervision, standards and knowledge sharing.

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