Future Roles: Platform Host (Train Dispatcher)

Future Roles: Platform Host (Train Dispatcher) - 2802

Application Deadline: 18 September 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Ipswich Station

Reporting To: Gene Dominey

Compensation: £25,051 - £25,435 / year

Description

We are currently forward planning for future roles that may become available as a Platform Host (Train Dispatcher). If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.

Positions may be available as Static or Relief roles, on either a full-time or part-time basis. Static roles offer a consistent shift pattern, giving you visibility of your shifts for the full year. Relief roles provide flexibility, with weekly rosters issued one week before the shift.

Please note that we are unable to accept your application if you do not meet the following criteria:

• You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 0600 and latest finish 2315, with additional night shift working required.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• You should be prepared to work in all weather conditions and requires regular movement around stations.
• Applicants must be over 18 years of age
• This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
• Starting salary £25,051 rising at 12 months to £25,435.

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance customer experience at our station. Full training and uniform will be provided.

Key Responsibilities

• Maintain and feel comfortable providing top notch customer service in a fast-paced environment
• Provide support to mobility/ visually impaired customers, who may need to hold your arm or lean on you for guidance, and assisting them when boarding or alighting from the train
• Deploy station ramps, provide luggage assistance, and support passengers with the use of station wheelchairs
• Collaborate with Drivers and Conductors to ensure smooth communication and service.
• Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You’ll be invited to a 5-day Dispatch course
• Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption

Skills, Knowledge & Expertise

We’re Looking For Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.

Job Benefits

What’s In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 18th September 2026.

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do.

We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

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