Food & Beverage Team Member

Join us at Accor, where life pulses with passion!

• Contract Type: Permanent / Flexible hours

Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Employee benefit card offering discounted rates at Accor worldwide up to 30% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Complimentary meals on duty and uniforms.
• Friends & Family Rates
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee VivUp program with direct access to GP, high street discounts and many more

Job Description

Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.

Take orders and send them to kitchen staff through the POS system.

Deliver orders promptly to the kitchen production area.

Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.

Keep tables and service areas clean and tidy as per procedure manual.

Take responsibility for your designated section and station.

Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.

Any other reasonable request as required by your Supervisor or Hotel Management

Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.

Suggest any improvements that could be made to existing services or procedures.

Attend training programmes and meetings as directed to constantly improve skills and knowledge.

Additional Information

A little more information:

• You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
• Our hotel offers 356rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
• To ensure you can best welcome and care for our guests you will need to be fluent in English.

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