Direct Payment Support Officer

Join Our Team

We are seeking a compassionate, organised, and motivated Direct Payment Support Officer to join our team. This role is ideal for someone passionate about supporting individuals to maintain independence and choice through effective direct payment support services.

Location

Hybrid / Penmorfa, Aberaeron or Canolfan Rheidol, Aberystwyth

About the Role

As a Direct Payment Support Officer, you will work closely with service users, carers, families, and partner organisations to provide guidance and support regarding direct payments and personalised care arrangements. You will help individuals understand and manage their direct payment packages, ensuring compliance with policies and promoting independence, dignity, and choice.

Key Responsibilities

• Provide advice and support to individuals receiving direct payments.
• Assist service users with setting up and managing care arrangements.
• Support with payroll, budgeting, and record-keeping guidance.
• Liaise with social workers, care providers, and external agencies.
• Monitor direct payment usage and ensure compliance with relevant policies and procedures.
• Maintain accurate records and prepare reports when required.
• Always promote safeguarding and wellbeing.

Requirements

• Experience working within health, social care, local authority, or support services.
• Strong communication and interpersonal skills.
• Good organisational and administrative abilities.
• Understanding direct payments, personal budgets, or social care services is desirable.
• Ability to manage confidential information professionally.
• Competent IT and record-management skills.
• A caring, supportive, and person-centred approach.
• Fluent Welsh Speaker.

Benefits

• Competitive salary
• Flexible working opportunities
• Training and professional development
• Generous holiday entitlement
• Pension scheme
• Supportive and inclusive working environment

Job Description and Person Specification

Team Ceredigion Information Pack

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

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