Dental Receptionist

DENTAL RECEPTIONIST REQUIRED IN DEREHAM

To work Saturdays only

Hours: 8.45 AM to 3.45 PM

7 hours per week

Offering £13ph- £15ph

Start date: ASAP

A busy mixed NHS and private practice in Dereham, Norfolk

Main Job Tasks, Duties and Responsibilities

• Greet patients.
• Register new patients according to established practice protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental practice procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Answer and manage incoming calls.
• Respond and comply to requests for information.
• Schedule patient appointments.
• Confirm upcoming appointments and recalls according to practice protocol.
• Check daily appointment schedule.
• Arrange patient charts for next day appointments.
• Fill in cancellations and no-shows.
• Organise referrals to other specialists.
• Dispatch lab work appropriately.
• Collect and receipt payments from patients at time of treatment.
• Inform patients of financial treatment plan options.
• Arrange payment schedule with patients.
• Prepare and mail billing statements.
• Prepare claim forms for dental insurance.
• Arrange supporting documents for insurance claims.
• Sort and distribute incoming and outgoing post.
• Monitor and maintain inventory of dental office supplies.
• Update patient education materials.
• Maintain a professional reception area.
• Safeguard patient privacy and confidentiality.

Education and Experience

• General education degree or high school diploma.
• Knowledge of dental terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of dental insurance.
• Experience using Software of Excellence.

Key Competencies and Skills

• Healthcare reception skills, ideally in dentistry.
• Computer/IT skills.
• Communication skills.
• Information collection and management.
• Planning and organizing.
• Accuracy.
• Customer service skills
• Team work
• Initiative
• Adaptability
• Confidentiality

Key Benefits

• Competitive salary with rapid growth potential
• Bonuses tied to clear KPIs for achieving targets
• Opportunity to work alongside a friendly and professional world-class team
• Annual training provided to all staff
• Ongoing support for personal and professional development
• Career advancement opportunities within our expanding organisation
• Substantial discounts on dental treatments for yourself

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