Sales Assistant at Pearsons Glass

Liverpool Source: WhatJobs

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Job Title

Sales Assistant

Agency: Recruitment Services UK | Location: L5, Liverpool, Merseyside | Salary/Rate: £12.86/hour Hours: Part-Time (24 hours, 8 hours per day, Monday/Wednesday/Thursday), Permanent

Join Pearsons Glass’s friendly and professional team as a Sales Administrator, where you’ll play a key role in supporting customers, processing orders, and keeping our sales operations running smoothly. Pearsons Art Glass is a leading UK supplier of art glass, tools, and materials, supporting artists and hobbyists with high-quality products and expert service.

As a Sales Assistant at our Art Glass retail site, you’ll be the first point of contact for customers, handling orders and enquiries via phone, email, and online chat. You’ll ensure every interaction is professional, efficient, and leaves customers delighted with our service. Working closely with our production and warehouse team, you’ll help coordinate deliveries, update records, and keep everything running seamlessly behind the scenes.

Key Responsibilities

Handle customer enquiries and orders via phone, email and online chat
Enter orders accurately into our custom computer system
Provide outstanding customer service, resolving delivery queries and discrepancies promptly
Prepare and issue quotations, invoices, and delivery notes
Process customer payments, including credit card transactions
Maintain and update customer information in the system
Liaise with the team regarding order fulfilment and delivery scheduling
Contact customers to follow up on recent orders, and re‑engagement opportunities
General office administration e.g. filing, posting mail
Manage incoming switchboard calls and direct them to the correct department

About You

A confident communicator across all channels – phone, email, and live chat
Highly organised with great attention to detail
Comfortable multitasking in a busy environment
Proficient with computers and familiar with Microsoft Office and CRM systems (knowledge of Magento & Veeqo an advantage)

Interview Process

An initial interview may be held via phone with a final interview on site, depending on the number of suitable applicants. We aim to complete the interview process by mid-November.